The online environment differs from the conventional environment because the customers behave differently. Thus, the workflow and work process should be designed accordingly.
 
The traditional workflow defers from the online workflow. The irony is both of them are mint toward providing the customers the best serves. However, the customer’s behavior and customers expatiating change according to the context. Thus, an online workflow should be carefully designed to serve the customers according to the online context and online expectations.    
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