Yango Delivery’s Agam Garg on how its business is driven by speed and precision 

The last mile delivery sector in the Middle East has seen remarkable growth in recent years, fuelled by the increasing demand for online shopping and the rise of e-commerce platforms.

This growth has given rise to various logistics innovations, including Yango Delivery, which has become a prominent player in the industry, offering a platform solution to help enterprises manage their last mile logistics operations with ease.

A technology centred logistics platform, Yango Delivery powers deliveries in about 20 countries in the Middle East, Asia, Africa and Latin America. In the UAE, it was launched last year and has proven to be a one-stop-shop logistics platform for companies in retail and e-commerce in both enterprise and SMB categories, in the food and non-food segments. “We provide access to our platform, enabling companies to outsource and manage city deliveries seamlessly,” says Agam Garg, general manager – UAE at Yango Delivery.

Garg sheds light on the three convenient delivery modes available on the platform, that caters to the diverse needs of its clients. “Firstly, with the platform a company can access express delivery which is an on-demand service that assigns a courier as soon as the order for delivery is made. This ensures that the courier arrives at the pick-up point within minutes, and on average, deliveries are completed in less than an hour, depending on traffic and the district.

“The second mode is same-day delivery, which guarantees delivery within hours on the same day the order was placed. Finally, the platform has the next-day delivery option that allows packages to be collected at the sorting venue and delivered the following day,” he states.

Tech-centric approach

Despite operating in the conservative and rigid logistics industry, Yango Delivery comes from a technology background in ride hailing, maptech, and traffic data processing. This unique perspective has allowed the company to identify the potential of technology in adding value to the logistics industry.

It leverages its own routing and batching algorithms to optimise resource utilisation. The company’s routing algorithm creates the most efficient routes for couriers, taking into account factors such as traffic and road limitations. The batching technique can allow assigning orders going in one direction to the same vehicle. This helps to minimise delivery times, reduce mileage and fuel costs and lower the environmental impact of delivery.

Yango Delivery also uses its own maps, geocoding and traffic data to provide accurate delivery services to its clients.

Another key feature is that it offers an app-based delivery option for SMBs, providing a service for planning and managing multiple deliveries when several drop offs have to be done. For end customers, the Yango app allows users to pick up orders from shops or restaurants or send gifts to friends with ease. As more shops adopt Yango Delivery, users can track their orders from different shops within the same app, enhancing the user experience.

For users who do not have the app installed, the service provides a web link to the tracking map.

Customer satisfaction is key

The technology behind Yango Delivery ensures that customer experience is second-to-none. The company boasts an impressive on-time delivery rate, ensuring that packages arrive at their intended destination within the promised timeframe.

The company’s real-time package tracking feature allows customers to track their packages in real-time, and provides them with up-to-date information on the delivery status. This feature helps to increase customer satisfaction and reduces the number of customer inquiries related to package delivery.

“Moreover, we also provide proof of delivery by photo, for corporate customers, which offers visual evidence that the package has been delivered. This feature can be useful in cases of disputes or issues related to delivery and also increases transparency and trust between the company and its clients,” notes Garg.

Overall, Yango Delivery’s commitment to leveraging technology — everything from the whole ecosystem of interfaces for companies, riders and end customers and propriety mapping software to algorithms for delivery scheduling and smart delivery monitoring — are contributing to the company’s growth in the region and a big reason why several leading brands in the region have chosen to partner with Yango Delivery.

Read: Interview: Islam Abdul Karim, general manager, Yango GCC