Dubai Customs, Global Innovation Institute partner to enhance services

Dubai Customs has joined hands with the Global Innovation Institute (GInI) to further enhance its customs services and boost returns on commercial operations. Dr Hussam Jumaa, director of service innovation at Dubai Customs, and Anthony Mills, the executive director of the Global Innovation Institute, discussed various initiatives to improve strategic services within the customs authority, including the unified trade platform, the city experience and the 360 services policy.

The policy is aimed at supporting government agencies in their efforts to improve services and achieve the government’s vision by designing future services that focus on clients, taking government services to exceptional leading levels. Dr Jumaa emphasised the authority’s commitment to achieving the best results in creativity and innovation, stating that innovation has become a solid corporate culture for them.

Dubai Customs applies the latest and most important global standards in innovation and creativity strategy, forming specialised teams in all sectors and departments to stimulate creativity, receive new ideas and innovations, and evaluate and mature them. The fruitful meeting with the Global Innovation Institute aimed to discuss ways to improve and develop innovative customs services in line with global trends in this regard in line with the authority’s 2021-2026 plan.

Read: Dubai Customs opts for Dell Technologies to accelerate digital transformation

It is worth noting that the customs achieved an unprecedented global achievement by obtaining the Innovative Organisation certification at the pioneering level from the Global Innovation Institute, becoming the first customs institution in the world and the first government organisation in the UAE and the Middle East to obtain this recognition.

Overall, the meeting was a great success, and Dubai Customs looks forward to continuing its collaboration with the Global Innovation Institute to improve and enhance its services for its clients.

عقدت #جمارك_دبي اجتماعاً مع #معهد_الابتكار_العالمي لمناقشة منهجية الدائرة في تطوير وتحسين الخدمات الجمركية المقدمة للعملاء#DubaiCustoms recently met with @ginimena to discuss how they can further enhance customs services and boost returns on commercial operations pic.twitter.com/xe460N2AMZ

— جمارك دبي | Dubai Customs (@DubaiCustoms) April 8, 2023

Dubai Customs drives efficiency

Meanwhile, Dubai Customs is leveraging the latest customs devices and innovative technologies, using the best smart applications for information technology and artificial intelligence.

The authority’s Smart iDeclare application enables travellers to electronically declare goods, cash and precious metals they have in their possession in less than five minutes before arriving at the border crossings in Dubai.

The department completed 25.7 million customs transactions in 2022, recording 2,147 seizures. It dealt with 388 intellectual property disputes in 2022, which included 14.5 million counterfeit items with a street value of Dhs109.5m.

Read: Dubai Customs processes 25.7 million transactions in 2022

Dubai Customs has also been recycling counterfeit goods with more than 93 recycling operations taking place throughout the year that targeted 173,000 counterfeit items.

Dubai conducts trade with over 200 nations globally over land, sea and air and customs plays a vital role in countering the flow of banned and hazardous materials into the Middle East trade and business hub.

Dubai Customs aims to enhance security, promote business and trade and foster cooperation and communication, enabling companies to move goods across borders with maximum transparency and safety while providing information about shipments in advance.